Terms and Conditions for RefWaffle

Last Updated: February 13, 2026

Welcome to RefWaffle, operated by Merlinsbeard Pty Ltd ("we," "our," "us"). By accessing or using https://refwaffle.com (the "Site") and the RefWaffle platform (the "Service"), you agree to these Terms and Conditions ("Terms"). If you do not agree, please do not use the Service.

These Terms apply to all users of RefWaffle, including Program Owners (merchants who create and manage affiliate programs) and Affiliates (individuals who promote products in exchange for commissions). Additional terms specific to each role are set out below.

1. Description of Service

1.1. RefWaffle is a platform that enables businesses to create and manage coupon-based affiliate programs. Program Owners set up programs, define commission structures, and track conversions. Affiliates join programs, receive unique coupon codes, and earn commissions on referred sales.

1.2. RefWaffle provides tracking and reporting services only. We do not process, hold, or facilitate affiliate commission payments. Program Owners are solely responsible for paying their affiliates directly (e.g. via PayPal).

2. Eligibility

By using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

3. Account Registration

3.1. You must provide truthful and accurate information when creating an account.

3.2. You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorised access.

3.3. One person or legal entity per account. Accounts registered by automated methods (bots) are not permitted.

4. Subscription and Payments

4.1. RefWaffle subscriptions are billed through Paddle as our merchant of record. By subscribing, you agree to Paddle's terms of service in addition to these Terms.

4.2. Refunds are handled in accordance with our Refund Policy at https://refwaffle.com/refund-policy and Paddle's consumer cancellation rights.

4.3. We reserve the right to change our pricing with reasonable notice. Continued use of the Service after a price change constitutes acceptance.

4.4. Fair Use Policy: Features described as "unlimited" are subject to reasonable use. We define reasonable use as usage consistent with normal business operations and not significantly exceeding that of a typical customer on the same plan. If your usage is materially excessive, we may contact you to discuss upgrading to an appropriate plan. We will always provide reasonable notice before taking any action.

5. Program Owner Terms

By creating an affiliate program on RefWaffle, you ("Program Owner") additionally agree to the following:

5.1. Relationship with Affiliates: You are solely responsible for your relationship with your affiliates. RefWaffle is a platform intermediary and is not a party to any agreement between you and your affiliates.

5.2. Commission Payments: You are solely responsible for calculating and paying all commissions owed to your affiliates. RefWaffle provides tracking and reporting data but does not guarantee the accuracy of commission calculations resulting from incorrect program configuration.

5.3. Payment Obligations: You must pay your affiliates in accordance with the terms you set in your program. RefWaffle bears no responsibility for unpaid, late, or disputed commission payments.

5.4. Custom Terms: You may set custom affiliate terms for your program. You are solely responsible for ensuring your custom terms comply with all applicable laws and regulations.

5.5. Program Content: You are responsible for all content associated with your program, including welcome messages, terms, resource links, and program configuration. You must not include any content that is unlawful, misleading, defamatory, or infringes on third-party rights.

5.6. Payment Processor Integration: You may connect your Stripe or Paddle account to RefWaffle for conversion tracking. RefWaffle is not a party to any agreement between you and your payment processor. You are responsible for compliance with your payment processor's terms of service.

5.7. GDPR Compliance: RefWaffle's coupon-based tracking is GDPR compliant by default as it does not use cookies or store personal data about end customers. If you choose to use RefWaffle's optional link-based tracking, a consent modal is displayed to visitors before any tracking occurs, ensuring GDPR compliance. You are responsible for compliance with all applicable data protection laws in your jurisdiction.

5.8. API Keys: You may provide your payment processor API keys to enable conversion tracking and coupon generation as defined by you. These keys are encrypted at rest. You are responsible for ensuring you have the authority to provide these keys and that their use complies with your payment processor's terms.

6. Affiliate Terms

By joining an affiliate program on RefWaffle, you ("Affiliate") additionally agree to the following:

6.1. Program Terms: When joining a program, you must agree to both these Terms and any custom terms set by the Program Owner. You are bound by both.

6.2. Coupon Code Usage: You must use your assigned coupon code honestly and in accordance with the Program Owner's terms. You must not engage in self-referrals, coupon abuse, fake transactions, or any form of fraud.

6.3. Commission Payments: All commission payments are made directly by the Program Owner, not by RefWaffle. Any disputes regarding commission amounts, timing, or payment must be resolved directly with the Program Owner.

6.4. No Guarantee of Payment: RefWaffle does not guarantee that Program Owners will pay commissions. We provide tracking data, but payment is the Program Owner's responsibility.

6.5. Prohibited Promotion Methods: You must not promote your coupon code through spam, misleading advertising, trademark infringement, or any method that violates applicable laws.

7. Prohibited Conduct

All users of the Service must not:
- Violate any applicable laws or regulations.
- Provide false or misleading information.
- Interfere with or disrupt the Service or other users' access.
- Attempt to gain unauthorised access to the Service or its systems.
- Use automated tools to scrape, crawl, or extract data from the Service.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use the Service to develop a competing product.
- Transmit malware, viruses, or other harmful code.
- Engage in fraudulent activity, including fake conversions or inflated metrics.

8. Intellectual Property

8.1. RefWaffle and all associated trademarks, logos, and content are the exclusive property of Merlinsbeard Pty Ltd.

8.2. You retain ownership of any content you create within the Service (program names, custom terms, welcome messages, etc.), but you grant us a non-exclusive licence to display and use such content as necessary to operate the Service.

8.3. Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

9. Account Termination

9.1. You may cancel your account at any time by contacting us at jake@refwaffle.com.

9.2. We may suspend or terminate any account at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct harmful to the Service or other users.

9.3. Upon termination, your access to the Service will cease. Any data associated with your account may be deleted after a reasonable retention period.

9.4. Termination does not relieve Program Owners of any outstanding payment obligations to their affiliates.

10. Limitation of Liability

10.1. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

10.2. IN NO EVENT SHALL MERLINSBEARD PTY LTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES.

10.3. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR FIFTY AUSTRALIAN DOLLARS (AUD $50).

10.4. RefWaffle is not responsible for any disputes between Program Owners and Affiliates, including disputes regarding commission payments, program terms, or coupon code usage.

11. Indemnification

You agree to indemnify and hold harmless Merlinsbeard Pty Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your use of the Service.
- Your violation of these Terms.
- Your violation of any third-party rights.
- For Program Owners: disputes with your affiliates or payment processors.
- For Affiliates: disputes with Program Owners or your promotional activities.

12. Data and Privacy

We collect and process personal data as described in our Privacy Policy at https://refwaffle.com/privacy-policy. By using the Service, you agree to our data practices as described therein.

13. Modifications to Terms

We reserve the right to update these Terms at any time. Users will be notified of material changes via email. Continued use of the Service after such updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions or concerns about these Terms, please contact us at jake@refwaffle.com.

Thank you for using RefWaffle!